Last Updated: 7 July 2026
These Terms of Use govern your access to and use of the Eastern Hill General Supplies website located at www.easternhillgs.com ("Website").
By accessing, browsing or using this Website, creating an account or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms of Use together with our Privacy Policy, Terms of Sale, Shipping Policy and Returns Policy.
If you do not agree with these Terms, you must discontinue use of this Website.
This Website is owned and operated by Footage Lifestyle Pty Ltd (ABN 34 137 973 347) trading as Eastern Hill General Supplies.
Eastern Hill General Supplies may amend these Terms of Use from time to time to reflect changes in our business, legal obligations, products, services or website functionality.
Any amendments become effective immediately upon publication on this Website.
Your continued use of the Website after updated Terms have been published constitutes acceptance of those changes.
We encourage you to review these Terms periodically.
You may use this Website solely for lawful personal or legitimate business purposes.
You agree that you will not use this Website in any way that:
You must not knowingly introduce viruses, malware, ransomware, spyware or any other malicious code into this Website.
You must not attempt to gain unauthorised access to our Website, servers, databases, hosting environment or connected systems.
Any attempt to interfere with the operation or security of this Website may result in access being restricted or terminated and may be referred to the relevant authorities.
We aim to keep this Website available at all times.
However, we do not guarantee uninterrupted access.
While we use commercially reasonable measures to help protect information transmitted through this Website, no method of transmission over the Internet or electronic storage is completely secure.
Accordingly, we cannot guarantee the absolute security of information transmitted through the Website.
Access may occasionally be suspended, restricted or interrupted due to:
We reserve the right to suspend, withdraw, modify or discontinue all or part of the Website at any time without notice.
We are not liable for any loss arising from temporary interruptions to the Website.
We take reasonable measures to protect the integrity, security and availability of this Website.
To help maintain the security of our systems, prevent fraud and protect our customers, we may monitor activity occurring on this Website, including the use of automated systems, unusual traffic patterns, repeated login attempts, suspicious transactions and other activity that may indicate misuse or unauthorised access.
We reserve the right to investigate suspected breaches of these Terms and to restrict, suspend or permanently block access to the Website where we reasonably believe unauthorised, unlawful or malicious activity has occurred.
Security measures implemented on this Website may include traffic filtering, fraud detection systems, rate limiting, bot management, firewall technologies and other protective measures designed to safeguard the Website, our customers and our business.
Nothing in this section obliges Eastern Hill General Supplies to monitor the Website or any user's activity.
You agree that you will not:
We reserve the right to suspend or permanently block access where we reasonably believe these Terms have been breached.
Unless expressly authorised in writing by Eastern Hill General Supplies, you must not use automated technologies to access or collect information from this Website.
This includes but is not limited to:
You must not use this Website or any content appearing on it to:
Unauthorised automated collection of Website content may constitute copyright infringement, breach of contract and unauthorised access.
We reserve the right to implement technical measures to detect, prevent or restrict automated access to the Website, including the blocking of IP addresses, networks, geographic regions, autonomous systems or other sources of traffic that we reasonably believe are engaging in unauthorised or abusive activity.
Eastern Hill General Supplies reserves all available legal rights in relation to such activity.
Unless otherwise stated, all intellectual property appearing on this Website remains the property of Eastern Hill General Supplies, Footage Lifestyle Pty Ltd or the relevant rights holder.
This includes, without limitation:
Nothing contained within this Website transfers any ownership or licence in our intellectual property.
You may access this Website for your personal, non-commercial use only.
Except where permitted by law or with our prior written permission, you must not:
any content appearing on this Website.
All photography appearing on this Website is protected by Australian and international copyright laws.
This includes:
Product descriptions, editorial writing, buying guides, educational content and other written material appearing on this Website are also protected by copyright.
The use of our photography, images, written descriptions or other content on marketplaces, websites, social media, advertising platforms or artificial intelligence systems without our written permission is strictly prohibited.
Unauthorised reproduction may result in copyright enforcement action, including requests for removal, takedown notices and legal proceedings where appropriate.
We endeavour to ensure that product descriptions, specifications, measurements, pricing, photography and other information appearing on this Website are accurate at the time of publication.
However, errors, omissions and inaccuracies may occasionally occur.
Descriptions, measurements and dimensions should be regarded as approximate unless expressly stated otherwise.
Many of the products we offer are handmade, artisan produced, vintage, naturally sourced or manufactured in small batches.
As a result, variations may naturally occur in:
These variations form part of the character of the product and are not considered faults.
Similarly, natural food products, tea, matcha and other agricultural products may vary between harvests in flavour, aroma, colour and appearance due to seasonal and growing conditions.
Product photography is provided as accurately as possible. Colours and finishes may differ depending upon individual screen settings and devices.
All products are offered subject to availability.
Adding an item to your shopping cart does not reserve that item.
Products may sell out before checkout is completed.
Where stock becomes unavailable after an order has been placed, we may:
Limited releases, vintage products and one-of-a-kind items may not be replaced once sold.
Unless otherwise stated, all prices displayed on this Website are shown in Australian Dollars (AUD).
Prices include Australian Goods and Services Tax (GST) where applicable.
Shipping charges are calculated separately unless otherwise stated.
While we take reasonable care to ensure pricing accuracy, errors may occasionally occur.
Where a genuine pricing error is identified, Eastern Hill General Supplies reserves the right to cancel the order before dispatch and provide the customer with the option of purchasing the item at the correct price or receiving a full refund.
Prices, promotions and product availability may change without notice.
Submission of an order constitutes an offer to purchase products from Eastern Hill General Supplies.
An order is not accepted until payment has been successfully authorised and we issue an order confirmation.
We reserve the right to refuse, cancel or limit any order where reasonably necessary, including where:
If an order cannot be fulfilled after payment has been received, we will notify you and issue an appropriate refund or store credit where applicable.
To protect our customers and our business, orders may be subject to fraud screening and identity verification.
Where reasonably necessary, we may request additional information to verify an order before dispatch.
This may include:
If we are unable to verify an order to our reasonable satisfaction, we reserve the right to cancel the transaction and refund the payment.
Payment must be received in full before an order will be processed or dispatched.
Eastern Hill General Supplies accepts the payment methods displayed at checkout. Available payment methods may change from time to time without notice.
All online payments are processed securely through Shopify Payments and other authorised third party payment providers using encrypted Secure Socket Layer (SSL) technology.
Eastern Hill General Supplies does not collect or store complete payment card details on its own systems. Payment information is handled directly by our secure payment providers in accordance with applicable payment security standards, including the Payment Card Industry Data Security Standard (PCI DSS).
By submitting payment, you represent that you are authorised to use the nominated payment method and authorise us to charge the total amount payable, including applicable shipping charges, taxes and other charges disclosed at checkout.
If payment cannot be authorised, is declined, reversed, disputed or is reasonably suspected to be fraudulent, we reserve the right to refuse, suspend or cancel the order.
You may create an account to simplify future purchases.
You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.
You agree to provide accurate and current information and to update your details where necessary.
If you suspect unauthorised use of your account, you should notify us immediately.
We reserve the right to suspend or terminate accounts where fraudulent, unlawful or abusive activity is suspected.
Dispatch estimates published on this Website are estimates only.
While we aim to dispatch orders within the published timeframes, dispatch and delivery times are not guaranteed.
Delivery may be affected by factors outside our reasonable control, including:
Risk in goods passes in accordance with our Terms of Sale.
Customers should also refer to our Shipping Policy for further information regarding dispatch, delivery, local delivery, collection and shipping restrictions.
Export & Import Compliance
Customers are responsible for ensuring that products ordered from Eastern Hill General Supplies may be lawfully imported into their destination country. The customer is responsible for complying with all applicable import laws, restrictions, permits, duties, taxes and customs requirements. Eastern Hill General Supplies is not responsible for goods delayed, refused, seized or destroyed by customs or other regulatory authorities.
Returns, exchanges, store credits, refunds and faulty products are governed by our Returns Policy and Australian Consumer Law.
By placing an order, you acknowledge that you have read and accepted our Returns Policy.
Nothing in these Terms limits or excludes any rights you may have under Australian Consumer Law.
This Website may contain links to third party websites, services or resources for your convenience.
Eastern Hill General Supplies does not own, control or endorse those third party websites unless expressly stated.
We make no representations regarding the accuracy, security, availability or content of any third party website.
Access to third party websites is entirely at your own risk.
You should review the terms and privacy policies of any third party website before providing personal information or completing transactions.
Your privacy is important to us.
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy.
By using this Website, you acknowledge that you have read our Privacy Policy and consent to the handling of your personal information in accordance with that policy.
This Website and all content made available through it are provided on an "as available" and "as is" basis.
To the maximum extent permitted by law, Eastern Hill General Supplies makes no representation or warranty, express or implied, regarding:
While we make reasonable efforts to ensure product information, descriptions, specifications, pricing and availability are accurate, errors or omissions may occasionally occur.
Nothing contained on this Website constitutes professional, financial, nutritional, medical or legal advice.
Customers should make their own enquiries before relying upon information published on this Website.
To the extent permitted by law, Eastern Hill General Supplies may correct errors, inaccuracies or omissions and update information at any time without prior notice.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law or any other legislation that cannot lawfully be excluded.
Subject to those rights, Eastern Hill General Supplies excludes all liability to the fullest extent permitted by law.
Where liability cannot be excluded, our liability is limited, at our option, to:
To the fullest extent permitted by law, Eastern Hill General Supplies is not liable for any indirect, incidental, special, exemplary or consequential loss, including but not limited to:
arising from or in connection with your use of this Website or any products purchased through it.
You agree to indemnify and hold harmless Eastern Hill General Supplies, Footage Lifestyle Pty Ltd, its directors, officers, employees, contractors and agents against any claim, liability, damage, loss, cost or expense (including reasonable legal costs) arising from:
This indemnity survives termination of your use of the Website.
Eastern Hill General Supplies will not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.
These events may include, without limitation:
Where reasonably possible, we will take reasonable steps to minimise the effects of such events.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue in full force and effect.
Failure by Eastern Hill General Supplies to enforce any provision of these Terms does not constitute a waiver of that provision or of any other rights available to us.
Any waiver must be in writing.
These Terms of Use, together with our Privacy Policy, Terms of Sale, Shipping Policy and Returns Policy, constitute the entire agreement between you and Eastern Hill General Supplies regarding your use of this Website.
They supersede any previous understandings relating to the Website to the extent permitted by law.
These Terms are governed by the laws of New South Wales, Australia.
You submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.
If you have any questions regarding these Terms of Use, please contact us.
Eastern Hill General Supplies
Operated by
Footage Lifestyle Pty Ltd
ABN 34 137 973 347
Website
www.easternhillgs.com
Email
concierge@easternhillgs.com
Telephone
+61 499 206 047
