We accept returns on full priced items within 10 days of receipt for an exchange or store credit.
Items must be returned unused, unworn, unwashed and in their original condition with all Eastern Hill General Supplies and designer tags attached. Footwear must be returned in its original packaging with soles unworn and unmarked. All security and safety tags must remain attached for a return to be accepted.
We do not offer refunds for change of mind purchases or incorrect selections.
Where a refund is provided in accordance with these Terms or Australian Consumer Law, the original outbound shipping charge is non refundable. If an order qualified for free shipping, the actual outbound shipping cost incurred by Eastern Hill General Supplies may be deducted from the refund where the return is not due to a fault or other circumstance required under Australian Consumer Law.
If an incorrect size has been purchased, we will offer an exchange or store credit where possible.
Please choose carefully as all sale merchandise is final sale. We do not accept returns or exchanges on sale items unless an item is faulty.
Due to hygiene and product safety considerations, we are unable to accept returns or exchanges on gourmet food items, sale gourmet food items, socks, swimwear, perfume or skincare products unless the item is faulty.
Best before dates and storage recommendations are provided on applicable product pages. Customers are responsible for reviewing this information prior to purchase.
Products discounted due to approaching or past best before dates will have the applicable date clearly stated on the product page. By purchasing these items, you acknowledge and accept the stated date.
Order cancellation requests must be received within 24 hours of purchase.
Once an order has been processed or dispatched, cancellation requests cannot be accepted.
A non refundable processing fee of 2 percent applies to all customer initiated cancellations and will be deducted from the refund amount.
Cancellation fees also apply should you place an order on items we do not ship to your location, including gourmet food items, pick up only products, heavy or bulky goods, or perfume.
Where goods are confirmed to be faulty, we will offer a repair, replacement or refund in accordance with Australian Consumer Law. Replacement items are subject to availability.
Items damaged through misuse, negligence, improper care or normal wear and tear are not considered faulty.
Where necessary, the item may be returned to the manufacturer or supplier for assessment prior to a remedy being determined.
All shipping costs associated with returns and exchanges, including return postage and the shipping cost of replacement or exchanged items, are the responsibility of the buyer unless otherwise required by Australian Consumer Law.
Where an order qualified for free shipping, free shipping applies only to the initial dispatch. Any shipping charges incurred for replacement or exchanged items must be paid prior to re-shipment.
Returns should be sent using a secure shipping service with tracking, as Eastern Hill General Supplies is not responsible for returns lost or damaged in transit.
Returns received in a damaged, worn, soiled or otherwise unsaleable condition may be rejected and returned to the customer at the customer's expense.
Please contact concierge@easternhillgs.com within 10 days of receiving your order.
Please include:
• Full name
• Address
• Item to be returned
• Size (if applicable)
• Reason for return
Once approved, you will be issued with a Return Authorisation (RA) number.
Returns received without an RA number may be returned to the sender.
Items must be returned within 7 days for Australian orders and 14 days for international orders from the date the RA number is issued.
If an order is returned to us due to non delivery, an incorrect or incomplete delivery address, refusal of delivery or failure to collect the parcel, and you decline re-shipment, a store credit may be issued less:
International orders that are refused by the recipient or returned due to non delivery remain the responsibility of the customer. Original shipping charges, duties, taxes, customs charges and return shipping costs may be deducted from any credit issued.
Re-delivery fees apply where re-shipment is requested.
Once your return has been received and processed, a credit note will be issued by email.
Credit notes are valid for 3 months from the date of issue, are non transferable and cannot be redeemed for cash.
Product Variations
Many of the products we sell are handmade, vintage, artisan produced or manufactured using natural materials.
Minor variations in colour, finish, texture, grain, glaze, dimensions, packaging, stitching, print placement or other characteristics are inherent to these products and are not considered faults.
Product photography is provided as accurately as possible; however, colours may vary between devices and displays.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
