TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions.
Prior to placing an order with Eastern Hill General Supplies you have read, understand and agree our terms and condition of sale and our returns policy on both full price and sale items.
Eastern Hill General Supplies retains the right to refuse any request made by you after the order has been processed.
ONLINE RETURNS POLICY
We gladly accept exchanges on full priced items within 10 days from receipt of goods for an exchange or credit note. Items must be returned unused and unwashed with all Eastern Hill General Supplies and designer garment tags still attached on the garment. Footwear must be returned with its original undamaged box or packaging, shoe bags with soles unmarked or worn out. Please note, we do not refund on change of mind purchases or incorrect choices. Should you have chosen the wrong size, we will offer an exchange or credit note.
We are unable to accept returns or exchanges on socks, underwear, swimwear, perfume, skincare or food items.
We accept exchanges on online purchases in store. Please get in touch with us prior to bringing the item back in store. If an exchange is required, we will need to set aside the stock for exchange.
PLEASE CHOOSE CAREFULLY AS ALL SALE MERCHANDISE ARE FINAL SALE. WE DO NO ACCEPT RETURNS OR EXCHANGES UNLESS FAULTY.
Where goods are faulty, we will seek a replacement with the manufacturer or repair the item. When a replacement or repair is not available, you may choose between a replacement, store credit or refund. Items damaged from misuse, negligence, improper handling or wear and tear will not qualify for faulty or warranty claims.
PROCESSING YOUR RETURN/EXCHANGE
Once your return has been received and processed, and credit note will be issued to you by email. The credit note for returns of full priced items will include a code to be redeemed online and are valid for 3 months from the date of issue
We inspect all items prior to shipping. Due to the delicate nature of certain fabrics, we will not accept returns with runs, snags, or rips. Please refer to our terms and conditions and item care instruction attached to the garment.
Due to the heavy and bulky nature of select gourmet food and homeware items, these items do not qualify for free shipping as indicated in the item's description. Further information regarding shipping and best before dates on gourmet food items is available here.
Where we identify that there is a fault with an item, we guarantee to provide a repair, replacement or a refund. This is at the discretion of Eastern Hill General Supplies. Replacement is subject to availability. Items that are damaged due to normal wear and tear and misuse are not considered faulty. In some cases, the item may have to be returned to the manufacturer for inspection. You will receive a refund if the item cannot be replaced.
Eastern Hill General Supplies reserves the right to reject returns at our own discretion. In the instance where your item is not accepted, it will be returned to you. Frequent returns are closely monitored. Excessive returns by a single customer will be flagged and potentially refused at Eastern Hill General Supplies' discretion.