Last Updated: 3 July 2026
1. INTRODUCTION
Eastern Hill General Supplies ("Eastern Hill General Supplies", "we", "our" or "us") is operated by Footage Lifestyle Pty Ltd (ABN 34 137 973 347).
We recognise that your privacy is important and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store and otherwise manage personal information when you visit our website, purchase products, create an account, contact us or otherwise interact with Eastern Hill General Supplies.
This Privacy Policy applies to our website located at www.easternhillgs.com, our online store, our customer service channels, our social media interactions and any other services operated by Eastern Hill General Supplies.
We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian privacy laws.
Where required by law, we will obtain your consent before collecting, using or disclosing personal information.
This Privacy Policy should be read together with our Terms of Sale, Shipping Policy and any additional notices provided when you interact with us.
By accessing or using our website, placing an order, creating an account, subscribing to our newsletter or otherwise interacting with Eastern Hill General Supplies, you acknowledge that you have read this Privacy Policy.
Where your consent is required by law, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of our website and services.
You may withdraw your consent to certain types of processing, including marketing communications, at any time by contacting us or by using the unsubscribe link included within our marketing emails. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations or privacy practices. The latest version will always be available on our website and will take effect from the date it is published.
The personal information we collect depends on how you interact with Eastern Hill General Supplies.
Information you provide directly
We may collect information that you voluntarily provide to us, including:
You are not required to provide personal information to browse much of our website. However, some services, including purchasing products, creating an account or contacting customer support, require certain personal information to be provided.
If you choose not to provide required information, we may be unable to process your order, provide customer support or supply requested services.
Order Information
When you place an order through our website, we collect information necessary to complete that transaction.
This may include:
Payment card information is processed securely by our authorised payment providers.
Eastern Hill General Supplies does not store complete credit card numbers on its own systems.
Information collected automatically
When you visit our website, certain information is collected automatically.
This may include:
Some of this information may not identify you directly but may become personal information when combined with other information we hold.
Information from third parties
We may also receive information from trusted third parties, including:
Where we receive information from third parties, we will manage that information in accordance with this Privacy Policy.
We collect personal information in a number of ways depending on how you interact with Eastern Hill General Supplies.
Directly from you
We collect information when you voluntarily provide it to us, including when you:
Automatically through our website
When you visit our website, certain information is collected automatically through technologies such as cookies, pixels, web beacons, tags and similar technologies.
This information helps us understand how visitors use our website, improve website performance, measure advertising effectiveness, detect fraudulent activity and enhance the customer experience.
Information collected automatically may include:
From service providers
We also receive information from trusted service providers who assist us in operating our business.
These providers may include:
These providers only receive information necessary to perform services on our behalf or as otherwise permitted by law.
From publicly available sources
Where permitted by law, we may collect information from publicly available sources or information that you have made publicly available, including social media platforms, where this assists us in responding to enquiries, preventing fraud or improving our services.
We collect personal information so we can operate our business, fulfil our contractual obligations and provide a high standard of customer service.
Depending on how you interact with us, we may use your personal information to:
We may also use aggregated and de-identified information for statistical analysis, business planning, inventory management and website optimisation. Information that has been de-identified cannot reasonably be used to identify you.
We do not sell your personal information to third parties.
Eastern Hill General Supplies uses cookies and similar technologies to provide a functional, secure and efficient online shopping experience.
Cookies are small data files stored on your device that allow our website to recognise your browser and remember certain information.
In addition to cookies, we may use technologies including pixels, web beacons, tags, local storage and similar technologies to understand how visitors use our website and to improve our products and services.
These technologies help us:
We use Shopify and trusted third party service providers to provide analytics, advertising measurement, marketing and website functionality.
These providers may collect information regarding your interactions with our website, advertisements and online services through cookies and similar technologies.
Information collected may include browsing activity, product views, purchases, device information, approximate location, referring websites and interactions with advertisements.
This information helps us understand how customers use our website, improve the customer experience and measure the effectiveness of our marketing activities.
Where applicable, advertising technologies may enable us to display advertisements that are more relevant to your interests based on your interactions with our website.
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and some services may not operate as intended.
Where required by applicable law, we will obtain your consent before placing non-essential cookies or using similar technologies.
We may disclose your personal information to trusted third parties where it is reasonably necessary to operate our business, fulfil your orders, provide requested services or comply with legal obligations.
Depending on the circumstances, we may disclose personal information to:
We require service providers to use personal information only for the purposes for which it is provided and to maintain appropriate security measures.
We do not sell personal information to third parties.
Some of the service providers we engage operate internationally or store information outside Australia.
As a result, your personal information may be transferred to or processed in countries other than Australia.
These countries may not have privacy laws that are identical to those in Australia.
Where personal information is transferred internationally, we take reasonable steps to ensure that our service providers maintain appropriate safeguards for the protection of personal information and comply with applicable privacy obligations.
Protecting your personal information is important to us.
We implement reasonable administrative, technical and physical safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.
Our website uses industry standard encryption technologies, including Secure Socket Layer (SSL), to help protect information transmitted between your browser and our website.
Payment information is processed through PCI DSS compliant payment providers.
Eastern Hill General Supplies does not store complete payment card details on its own systems.
Personal information is stored using secure systems operated by Shopify and other trusted service providers who maintain commercially reasonable security practices.
While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Fraud Prevention and Identity Verification
To help protect both our customers and our business from fraudulent transactions, we may undertake identity and payment verification where we reasonably consider it necessary.
This may include requesting additional information to verify the identity of the purchaser or the legitimacy of a transaction.
Information requested for verification purposes may include:
There is no obligation to provide this information. However, if we are unable to verify an order where fraud concerns exist, we may decline or cancel the transaction.
Information provided for verification purposes will be used solely for that purpose and retained only for as long as reasonably necessary to complete the verification process or comply with legal obligations.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes and enforce our agreements.
The length of time information is retained depends on the nature of the information and the purposes for which it was collected.
Where personal information is no longer required, we take reasonable steps to securely destroy or de-identify it unless we are required by law to retain it.
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information regarding new products, services, events, promotions and other updates relating to Eastern Hill General Supplies.
You may unsubscribe from marketing communications at any time by:
Unsubscribing from marketing communications does not affect our ability to send transactional communications relating to orders, customer service or other essential administrative matters.
You may request access to the personal information we hold about you or request that inaccurate or incomplete information be corrected.
To protect your privacy, we may ask you to verify your identity before providing access or making corrections.
In some circumstances permitted by law, we may refuse access or correction requests. If this occurs, we will provide reasons where required.
If you believe your privacy has not been handled appropriately, please contact us using the details provided below.
Please include sufficient information to allow us to investigate your concerns.
We will acknowledge your complaint and seek to resolve it within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Our website may contain links to third party websites or services that are not operated by Eastern Hill General Supplies.
We are not responsible for the privacy practices or content of those third party websites.
We encourage you to review the privacy policies of any external websites you visit.
Our website and services are intended for a general audience and are not directed towards children under the age of 16.
We do not knowingly collect personal information from children without appropriate consent.
If we become aware that personal information has been collected from a child in circumstances where consent was required, we will take reasonable steps to delete that information.
We may amend this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or the services we provide.
The current version will always be published on our website together with its effective date.
We encourage customers to review this Privacy Policy periodically.
If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us.
Eastern Hill General Supplies
Operated by Footage Lifestyle Pty Ltd
ABN 34 137 973 347
Website:
https://www.easternhillgs.com
Email:
concierge@easternhillgs.com
Telephone: +61 499 206 047
