FOOTAGE HAS REBRANDED AS EASTERN HILL GENERAL SUPPLIES

Free Domestic Shipping on Orders over A$150

FOOTAGE HAS REBRANDED AS EASTERN HILL GENERAL SUPPLIES

Free Domestic Shipping on Orders over A$150

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SHIPPING & HANDLING CHARGES

Delivery Within Australia

  Standard Free Express
NSW $10 Orders Over $150 on Select Items $20
ACT | VIC | QLD | SA $10 Orders Over $150 on Select Items $20
WA | NT | Tas $15 Orders Over $150 on Select Items $25
  • Sydney based customers, Click & Collect is available. We're also offering free delivery on all purchases over $50 to the following suburbs:  2000 | 2010 | 2011 
    Delivery window: Monday to Friday between 9 - 11am or 5 - 6pm.
  • Heavy & Bulky items will not qualify for free shipping. Ineligible items are noted in the individual item description. Separate shipping charges will be applied at checkout for these items. 
  • To ensure the security of your order, signature on delivery is required for all parcels. Our nominated services will not leave parcels unattended.

Current Delivery Time on Domestic Orders

  • Standard Post - Up to 5 Business Days for all metro areas. Allow for an extra 1-3 days for regional areas, WA and NT.
  • Express Post: 1 - 3 Business Days for all metropolitan areas. For regional areas, delivery will take between 3 - 7 Business Days. Your signature will be requested upon delivery. We are not able to guarantee delivery times for PO Box addresses.

Please understand that delivery delays may occur during peak periods such as sale time or major holidays. 

International Delivery

We ship to a number of select countries internationally. Please email us for location and shipping quotes. All items will be shipped via Australia Post Registered or Express Post.

The following shipping rates apply to apparel, footwear and accessories. Please get in touch with us for quotes on gourmet food, candles and heavy items. 

 Destination Standard Delivery Express
Asia $50 $65
North America $65 $85
Europe $65 $85
  • Estimated Delivery Time - Standard Post (Registered, Signature Required): 14 to 21 Business Days
  • Estimated Delivery Time - Express Post (Tracking, Signature Required): 10 to 14 Business Days
  • EU and UK customers, a minimum order of A$260 is applicable for us to ship. VAT will not be collected at checkout and you will be responsible for all import duties. 

Shipping Restrictions

  • Due to customs and quarantine restrictions, we are unable to ship flammable items including fragrance, pressurised aerosols and self igniting matches internationally. 
  • Flammable Items can only be shipped via road transport on orders within Australia. Please allow for extra shipping and delivery times. 

Duties and Taxes

  • Delivery to some countries may incur additional customs and duty charges upon delivery depending on your order. Eastern Hill General Supplies (formerly Footage) is not responsible for these charges and are at the customer's cost as they can vary from country to country. For more information on taxes, duties and customs regulations please contact your local customs office directly. 
  • In accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes. 

Refusal of Delivery

In the event of a return due to non-delivery or should you refuse to accept a shipment from Eastern Hill General Supplies, you will be liable for the original shipping charges, duties, taxes and/or customs charges, handling fees and the cost of returning the package to us. You will have 10 days from the return of package to arrange for the order to be re-sent. Delivery fees will apply. Should you opt not to pay for the order to be re-sent, you have the option of a store credit. Shipping charges and a 3% re-stocking fee will be deducted for the original order. 

Additional Information

Once an order leaves our warehouse, delivery times provided are an estimate. The parcel is in the hands of the nominated delivery company and no longer under our control. We endeavour to get your purchase to you in a timely manner. For all urgent orders, please select the Express Shipping option. 

Please check shipping addresses prior to checkout. In the event the address is incorrect, a parcel re-direct or re-send fee will apply.

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