Search

QUESTIONS

EASTERN HILL IS AN INDEPENDENT HOUSE OPERATING A CURATED GLOBAL EMPORIUM.

ABOUT EASTERN HILL

Eastern Hill General Supplies is a Sydney based modern emporium for life goods, bringing together Japanese tea, clothing, tailoring, homewares, vintage pieces and gourmet pantry items alongside our own in house labels.

Established in 2003 through our original Footage store, Eastern Hill has evolved from a pioneering independent retailer into a digitally led house built around thoughtful curation, long term relationships with makers and a clear point of view.

At Eastern Hill, life goods refers to useful, enduring objects chosen for regular use and long term ownership. Rather than organising the store around traditional retail categories, we curate products according to how they integrate into everyday life through food, tea, clothing, home and hospitality.

Alongside a curated selection from makers and producers around the world, Eastern Hill develops its own in house labels spanning tea, garments, pantry and home.

Life Goods for Good Living is the philosophy that underpins Eastern Hill General Supplies. The phrase emerged with the transition from Footage to Eastern Hill, giving language to an approach that had shaped the business since its beginnings in 2003.

Rather than organising the store around traditional retail categories, we curate quality products according to how they contribute to everyday life through food, tea, clothing, home and hospitality. The categories themselves matter less than the role they play over time.

Eastern Hill operates online. We hold monthly in person sessions at out residency in Darlinghurst.

We are based in Sydney, Australia

Eastern Hill is organised around how people live rather than traditional retail departments. Tea, clothing, pantry, homewares and everyday objects naturally sit alongside one another in daily life, and the store reflects this broader view of living.

Our approach allows customers to move across categories in the same way they move through daily life, discovering products connected by quality, longevity, utility and a shared point of view.

Eastern Hill develops a number of in house labels alongside a curated selection sourced from independent makers and producers around the world.

Our in house brands include:

  • Footage Made - tailored ready to wear built on years of experience in fit, fabric and form.
  • Eastern Hill Goods - everyday essentials, garments and objects tied to the area and its story.
  • Isle of Tigers - food, sauces and homewares informed by our Singaporean Peranakan roots.
  • Higashiyama-en - Japanese matcha and teas centred on heritage, craft and provenance.

Alongside our own labels, we work with a wider community of makers, producers and independent brands whose approach aligns with our point of view.

Eastern Hill develops a number of in house labels alongside a curated emporium selection sourced from independent makers, producers and established brands from around the world.

Our in house brands include Footage Made, Eastern Hill Goods, Isle of Tigers and Higashiyama-en, each reflecting a different aspect of our interests and experience.

Alongside our own labels, we work with a wider community of makers and producers whose approach to quality, craft and long term use aligns with our point of view.

Sizing varies across the brands, garments and categories we carry. Where relevant, detailed measurements and fit notes are included within each product page.

We recommend comparing the measurements provided against a similar garment you already own. Some pieces are intentionally oversized, relaxed or boxy in fit depending on the maker and style.

If you are unsure before purchasing, contact us and we will do our best to guide you.

Eastern Hill develops and oversees its own house brands, including Eastern Hill Goods, Footage Made Tailoring, Isle of Tigers and Higashiyama-en.

Products are designed locally and produced through a combination of local finishing and trusted manufacturing partners in Australia and overseas.

The emporium selection includes both Australian and international producers.

PROVENANCE, SOURCING + PRODUCTION

Eastern Hill produces its own house goods and also sources from local and international producers. Our selection includes established heritage brands, independent makers and small batch producers chosen for quality, integrity and longevity.

Curation at Eastern Hill extends beyond selecting products. We work with makers, producers and independent brands whose approach to material, process, provenance and long term use aligns with our point of view.

We look for work with depth behind it, whether through generations of practice, specialist knowledge or a clear and sustained approach to making.

Where possible, we work directly with makers and producers. This includes direct relationships with a number of tea producers in Japan alongside long standing partnerships with independent brands and manufacturers.

Not every product is sourced directly, however every item stocked by Eastern Hill is selected according to the same principles of quality, longevity and use.

Eastern Hill works with both heritage producers and independent makers because we value depth of practice over scale. Some producers have refined their craft over generations, while others represent newer perspectives grounded in material, process and place. What matters is a sustained point of view, quality of execution and products intended for long term use.

Some products are available in limited quantities due to the way they are produced, harvested or sourced. Tea, matcha and pantry goods are often tied to harvest periods, seasonal production and import schedules, while some products are produced in smaller batches throughout the year. Our garments, bags and accessories are also made in limited runs through independent workshops and smaller factories that prioritise craftsmanship and quality over large scale volume.

Many items are restocked regularly, though timing can vary depending on the maker, season and production cycle. As a result, some products may return quickly while others take more time between releases or arrive in smaller quantities once restocked.

Our matcha is sourced directly from established producers in Japan and selected for freshness, consistency and long term reliability.

ORDERS + DELIVERY

Yes. Collection is available by appointment from our Darlinghurst collection point at 90 William St, Sydney.

As Eastern Hill now operates primarily online, pickups are arranged individually once orders are ready. Customers selecting collection at checkout will receive follow up details to arrange a suitable time.

Local collection is commonly used by Sydney CBD and inner city customers, as well as visitors staying nearby who prefer to collect orders directly.

[More about this service]

Local delivery is available within selected Sydney CBD and inner city postcodes on qualifying orders over $95, including areas such as 2000, 2010 and 2011.

For customers visiting Sydney, we also offer delivery to hotels, serviced apartments and building concierges within these areas where suitable arrangements can be made.

[More about this service]

Yes. We regularly assist interstate and international visitors travelling within Australia. Orders can be shipped directly to hotels and accommodation providers. Please contact us if you require assistance coordinating delivery during your stay.

Yes. Eastern Hill General Supplies ships internationally from Sydney, Australia to a selection of destinations.

If your country is available at checkout, we are able to ship to you. If your country does not appear as a shipping option, we are unfortunately unable to ship there at this time.

International orders are sent via Australia Post International services and shipping rates are calculated at checkout based on destination and parcel weight.

Customers are responsible for any local customs duties, taxes or import charges required by their country.

Please note that some food items may not be eligible for international shipping depending on destination regulations.

* Shipping has currently been suspended to these regions : United States, Europe and Middle East.

Certain products cannot be shipped internationally due to food import regulations, weight restrictions, supplier agreements or the fragile nature of some items.

Where international shipping is unavailable, this will be indicated on the product page or at checkout.

All orders are dispatched from Sydney, Australia.

Orders are typically dispatched within 1-2 business days.

Yes. Our Assemble Your Gift service allows you to create a personalised gift from products across the store.

Gift boxes include premium packaging, tissue, ribbon and a handwritten card. Gift packaging can be added directly from the product page or through the gifting collection.

Yes. Complimentary gift notes handwritten on Eastern Hill stationery can be included with your order. You may leave your message at checkout and we will prepare it as part of the packing process.

For larger messages or standalone cards, a selection of greeting cards is also available through the Printed Matter section of the store.

Yes. Orders can be shipped directly to your recipient. If you would like to include a personal message, simply leave your gift note during checkout or through our gifting service and we will include a handwritten card with your order.

If there is an issue with your order, contact us and we will resolve it. Full details are available in our service information.

Orders are packed securely to protect fragile and perishable items during transit.

WHAT OUR CUSTOMERS SAY

Notes shared by customers across matcha, garments, pantry and everyday goods.